Privacy Policy

Last updated 29 November 2025

At Yard Sauna, we value your privacy and are committed to keeping your personal information safe, transparent, and in your control. This policy explains what information we collect, how we use it, and the steps we take to protect it.

1. What Information We Collect

We collect personal information in the following ways:

For bookings:
When you make a booking or enquiry, we collect:

  • Your name

  • Email address

  • Phone number

  • Booking details (e.g. date, time, session type)

For marketing (with your consent):
If you choose to join our mailing list, we’ll collect your email address to send occasional updates or offers. You can unsubscribe at any time by clicking the link in our emails.

Payments:
We do not collect or store payment details. All payments are processed securely by our trusted third-party provider (e.g. Stripe or another payment platform) in line with their privacy policies.

2. How We Use Your Information

We use your personal information to:

  • Manage and confirm bookings

  • Contact you about your session (e.g. reminders, updates, cancellations)

  • Respond to enquiries and feedback

  • Send marketing emails, only if you’ve opted in

We will never sell or share your information with third parties for marketing purposes.

3. Legal Basis for Processing

We process your personal data based on:

  • Contractual necessity – to manage and fulfil your booking

  • Consent – when you sign up to receive marketing communications

  • Legitimate interest – to respond to enquiries and operate the business effectively

4. How Your Information Is Stored

Your data is stored securely and only accessed by authorised members of our team.
We use reasonable physical, technical, and administrative measures to prevent loss, misuse, or unauthorised access to your data.

5. Third-Party Services

We use trusted third-party providers to support bookings, payments, and communications.
These services may include:

  • Booking and scheduling software (e.g. SquareSpace or similar)

  • Payment processors (e.g. Stripe)

  • Email or newsletter tools (e.g. Mailchimp or equivalent)

Each provider handles your data securely and in accordance with UK data protection laws.

6. Data Retention

We keep your personal information only as long as necessary to:

  • Provide the services you’ve requested

  • Meet legal, tax, or accounting obligations

If you unsubscribe from marketing emails, we’ll remove your contact details from our mailing list immediately.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate data

  • Withdraw consent for marketing at any time

  • Request deletion of your personal data (where applicable)

To make a request, please email us at yardsauna@outlook.com.

8. Cookies

Our website may use cookies or similar technologies to improve your browsing experience and understand how visitors use our site (for example, through analytics tools). You can manage or disable cookies in your browser settings at any time.

9. Updates to This Policy

We may occasionally update this privacy policy to reflect new practices or legal requirements. The latest version will always be available on our website with the “last updated” date shown at the top.

10. Contact Us

If you have any questions about this policy or how we handle your data, please get in touch:

Email: yardsauna@outlook.com
Address: Yard Sauna, Ham House Stables, Ham Street, Richmond, Surrey. TW10 7RS